THE NEW YORK POWER AUTHORITY (HEREAFTER, THE "AUTHORITY" OR "NYPA") INVITES YOU TO SUBMIT A PROPOSAL.

The Authority is soliciting proposals for the purpose of continuing and enhancing the Voice of the Customer program and services. NYPA seeks to establish one contract for a 5-year term.

Bidders are hereby directed to make use of the New York Power Authority's website at www.nypa.gov in order to obtain instructions on participating in the bidding process through Ariba. Bidders obtaining bid documents from sources other than NYPA Ariba do so at their own risk. Commensurate experience is required for this project. Further details on qualifications/requirements can be found in the Bid Document.