NYCHA, by issuing this RFP, seeks proposals (“Proposals”) from qualified information technology firms (the “Proposers”) to provide NYCHA with information technology services consisting of field service support to end users of NYCHA’s information technology infrastructure including, but not limited to, hardware consisting of desktops, time clocks, smart screens and peripherals, printers, software, local and wide area network communications, telephony, smartphones and tablets within the five boroughs of New York City, and (1) on-demand, project based, information technology services and (2) Technical staff augmentation/surge support and other IT related services. Services are more fully described within Section II of this RFP (collectively, the “Services”).

The release date of this RFP is May 22, 2023 (the “Release Date”).

A non-mandatory Proposers’ conference (“Proposers’ Conference”) will be hosted online via Microsoft Teams on June 2, 2023, at 11:00 A.M. Proposer’s Conference Meeting Information: 646-838-1534, Conference ID: 401931945#. Although attendance is not mandatory at the Proposers’ Conference, it is strongly recommended that all interested Proposers attend. Proposers who wish to attend must RSVP by e-mail to NYCHA’s Coordinator by no later than 4:00 P.M. on June 1, 2023. NYCHA additionally recommends that Proposers e-mail questions in advance of the Proposers’ Conference to NYCHA’s Coordinator by no later than 12:00 P.M. on June 1, 2023. NYCHA will upload all questions and answers to iSupplier on June 14, 2023.

If Proposer seeks a full or partial waiver from complying with the M/WBE Program’s utilization requirements set forth in Section IV(1)(o) then Proposer shall email the RFP Coordinator the NYCHA Application for Waiver of M/WBE Utilization Goal (Attachment H-1) by June 15, 2023 (the “M/WBE Waiver Submission Deadline”). See Section IV(1)(o) for details.

Proposals must be successfully submitted into iSupplier in final form no later than 2 p.m. on June 22, 2023 (the “Proposal Submission Deadline”). Proposals which are saved in iSupplier as a “draft” but not successfully submitted will not be considered. Proposers should refer to Section IV(2) of this RFP for details on Proposal submission requirements.

The anticipated award date of the Agreement(s) to the Selected Proposer(s) is on or about September 2023.

All times stated above are Eastern Standard Time (EST).

Interested firms are invited to obtain a copy of the RFP on NYCHA`s website. To conduct a search for the RFP number; vendors are instructed to open the link: http://www1.nyc.gov/site/nycha/business/isupplier-vendor-registration.page. Proposers should refer to Section IV(2) of this RFP for details on Proposal packaging and submission requirements.

Proposer shall electronically upload a single .pdf containing ALL components of the Proposal into iSupplier by 2PM on the Proposal Submission Deadline. NYCHA will NOT accept hardcopy Proposals. The Proposal shall not include embedded documents or proprietary file extensions. NYCHA will not accept Proposals via email, fax, or mail.

Instructions for registering for iSupplier can be found at http://www1.nyc.gov/site/nycha/business/isupplier-vendor-registration.page. After Proposer registers for iSupplier, it typically takes 24 to 72 hours for Proposer’s iSupplier profile to be approved.

It is Proposer’s sole responsibility to complete iSupplier registration and submit its Proposal before the Proposal Submission Deadline. NYCHA is not responsible for delays caused by technical difficulty or caused by any other occurrence.